Tell us what happened and mark it urgent if it can't wait. A verified restoration contractor who covers your area will get in touch to talk through the drying and cleanup, and what to do in the meantime.
A verified professional will get in touch.
If anyone is in danger, call your local emergency number first.
If it is safe, shut off the water at its source, such as the main valve or the appliance.
Switch off electricity to wet areas from a dry spot. Stay out of rooms with standing water near outlets.
Record the damage and the damaged items before you move or throw anything away.
Report the damage early and ask what they need from you. Keep damaged items if they may want to see them.
Lift valuables, papers and electronics out of the wet area if it is safe to do so.
Open windows if the weather allows. Professional drying is still needed for anything that has soaked in.
Sudden or slow leaks, including inside walls, ceilings and under floors.
Water heaters, washing machines, dishwashers and refrigerators that leak or overflow.
Water that comes in from outside, which can carry dirt and contamination.
A serious health risk. These need professional handling, not a home cleanup.
Water that comes in from above and soaks insulation, ceilings and walls.
Growth that follows damp conditions, which needs the moisture problem fixed first.
Ask for any required license, proof of insurance and any industry certification, and check them yourself.
Ask what will be done, in which rooms, and how the price is worked out.
Read every form, especially any that assigns your insurance payment to the contractor.
Ask how they monitor moisture and how they will document that the job is finished.
Find out whether repairs afterward are included, or a separate contract.
Ask what they send the insurer, and remember the insurer makes the decision.
We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.
Water damage gets worse with time. Tell us it can't wait and we pass that on, so the contractor who contacts you knows to move quickly.
A burst pipe, a storm flood and a sewage backup are different jobs. You hear from someone who handles the one you described.
You can ask questions and understand the scope before agreeing to anything.
If anyone is in danger, call your local emergency number. Otherwise, if it is safe, stop the water at its source, such as the main shutoff valve, and switch off electricity to wet areas from a dry spot. Don't use electrical appliances near standing water. Then send a request here and mark it urgent.
It depends on your policy and what caused the damage. A sudden burst pipe is often treated differently from a slow leak or a flood. Contact your insurer early, take photos and keep a list of damaged items. The insurer decides on the claim, not the restoration company.
Mold can begin to grow within a day or two in damp conditions, which is why drying quickly matters. Ask the contractor how and how fast they would dry the property.
It depends on how much water, how long it has been there, what is affected and the type of water. Namoye doesn't set prices. Ask for a written scope and estimate, and read anything you are asked to sign, including any form that directs your insurance payment to the contractor.
A small amount of clean water caught quickly can sometimes be handled yourself. Sewage, floodwater or water that has soaked into walls or floors is different and can carry health risks, so get advice from a professional.
Usually they remove standing water, dry the structure with fans and dehumidifiers, check moisture levels as they go, and clean and sanitize affected areas. Rebuilding afterward is sometimes a separate job, so ask who does what.
Rules differ by state. Ask for any required license number and proof of insurance, and ask whether their technicians hold industry certification such as from the IICRC. Check the details yourself before work starts.
What happened and when, which rooms are affected, whether the water has been stopped, whether you have contacted your insurer, and your ZIP code. Photos help.
No. Namoye is a free matching service. It doesn't do the work, price it or guarantee it. The contractor who contacts you is responsible for the job and the quote.
No to both. A verified contractor contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not a contractor and doesn't do, price or guarantee the work. Any quote comes from the contractor who contacts you. Check their license and insurance with your state before work starts.
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