Tell us who needs support and what kind of help is needed. A verified care professional who covers your postcode will get in touch to talk through the options, from help at home to a care home, how it can be paid for and what to ask before you decide.
A verified professional will get in touch.
You don't need to know which one yet. Describe the situation, and a professional can help narrow it down.
Support with things like washing, dressing, meals and getting around, from a visiting carer.
A carer who lives in the home and provides day and night support.
A home with housing, meals and personal care.
A care home that also provides nursing care for people with greater medical needs.
Specialist support for people living with dementia, at home or in a care home.
Short-term care that gives the main carer a break.
Personal care, medication, mobility, meals, company.
Conditions that need nursing or monitoring, as advised by their doctor.
Falls, wandering, being alone for long periods.
Staying at home, or moving, and how they feel about it.
Who can help, how much, and for how long.
What is available from the council, the NHS and benefits, and what must be paid privately.
Read the full report from the relevant regulator, not just the headline.
Checks, training and supervision.
Exactly what help is included and what costs extra.
Ask what triggers an increase and how much notice you get.
Who to call, what happens, and how family is kept informed.
How to end it, and under what circumstances the provider can.
We connect you with one verified provider who understands what you need. No hard sell, and no obligation.
Help with daily tasks, nursing care and dementia support are different things. You hear what each involves and which fits the situation.
You get the questions worth asking about staff, safety, inspections and contracts, before you visit or sign.
This is a big decision. You can ask questions and compare, and nobody pushes you to choose on the spot.
They include help at home with daily tasks (often called homecare), live-in care, care homes that provide personal care, nursing homes that provide nursing, specialist dementia care and short-term respite care. Which fits depends on the person's needs, and their GP, social worker or hospital team can help assess them.
You can ask your local council for a free care needs assessment, which looks at what help is needed. The council may then look at what it will pay for, which depends on a financial assessment. You can also arrange and pay for care privately without one.
It depends on the person's needs and finances. Some people pay in full, some are helped by the council after a means test, and some qualify for NHS Continuing Healthcare if their main need is health-related. In Scotland, personal care is free for those who qualify. Ask the council about what applies.
Attendance Allowance is a benefit for people over State Pension age who need help because of illness or disability, and it isn't means tested. Carers may be able to claim Carer's Allowance. Charities such as Age UK can explain what is available.
Care providers in England are inspected by the Care Quality Commission, in Scotland by the Care Inspectorate, in Wales by Care Inspectorate Wales and in Northern Ireland by the Regulation and Quality Improvement Authority. Their reports are public, so read the latest one.
Ask how staff are recruited, checked and trained, how many people each carer looks after, what happens in an emergency, and how the provider keeps the family informed.
Read everything before signing. Ask what is included, how and when fees can rise, what happens if needs increase, and the notice for ending the contract. Be wary of pressure to decide quickly.
Say so in your request, and speak to the hospital's discharge team or social worker, who can arrange short-term support. Try not to be rushed into a long-term choice during a crisis if there is a short-term alternative.
Wherever possible, include them in the conversation and in visits. Their wishes about where they live and who helps them matter, and the law expects them to be involved.
Who needs support, what kind of help is needed, whether it is urgent, and your postcode. If you don't have everything, send the request anyway.
No. Namoye is a free matching service. It doesn't provide care, assess care needs or give medical advice. The provider who contacts you is responsible for their advice and their quote.
No to both. A verified provider contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not a care provider or healthcare provider and doesn't give medical advice or assess anyone's care needs. Any advice or quote comes from the provider that contacts you. In an emergency call 999, or call NHS 111 for urgent advice.
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