Debt Help · Canada

Find out what your options are for dealing with debt, including the free ones, before you pay anyone.

If debts are getting on top of you, tell us where you stand. A verified finance professional who covers your postal code will get in touch to explain the main ways of dealing with debt, what each one means for you, and what to ask before you pay for any help.

  • Free advice explained first
  • The main options in plain English
  • No obligation to sign up for anything
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Free help first

Where to get free, confidential debt help

It is worth speaking to one of these before you pay for any help.

01

Non-profit credit counselling

Free advice from an accredited agency, and sometimes a debt management program.

02

Financial Consumer Agency of Canada

Free guides and tools on managing debt and dealing with creditors.

03

A licensed insolvency trustee

Many offer a free first consultation, and explain consumer proposals and bankruptcy.

04

Your provincial consumer protection office

Information on your rights with creditors and collection agencies.

05

Legal aid and community legal clinics

Free legal help if you are facing court action over a debt.

06

Your creditors

Many will agree to lower payments or a pause if you contact them early.

The main options

Six ways of dealing with debt, and what each involves

01

Talking to your creditors

Asking for lower payments, a freeze on interest, or more time.

02

A debt management program

A non-profit agency arranges one payment and works with your creditors.

03

Debt consolidation

Combining debts into one payment, which can cost more overall.

04

A consumer proposal

A formal offer to repay part of your debts, filed by a licensed insolvency trustee.

05

Debt settlement

A company negotiates to settle for less, with risks and fees.

06

Bankruptcy

A formal process that ends most debts, with serious consequences.

Before you pay for help

Six things to ask any debt firm before you sign

01

Are you a non-profit, a trustee or a for-profit company?

And what is your licence or accreditation?

02

What will this cost in total?

Every fee, upfront and monthly, in writing, and whether the law allows it.

03

How does this compare with the free option?

Ask what I would get from you that I wouldn't get from a free counsellor.

04

What happens to my credit report?

And to my assets, such as my home.

05

What if I can't keep up the payments?

What happens next, and what it would cost.

06

Can I cancel, and what do I get back?

Refund terms, in writing.

Why Namoye

Built around trust, not lead volume.

We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.

  • Free to use
  • Verified providers
  • One real call
  1. 01

    Free help first

    Free, confidential credit counselling exists. You hear what it is and how to reach it before anyone offers you a paid solution.

  2. 02

    The options, with their costs

    Each way of dealing with debt has fees, rules and effects on your credit report. You hear what each involves.

  3. 03

    No pressure to sign up

    You can ask questions and compare, and nobody pushes you to sign anything on the spot.

Good to Know

Questions about Namoye

Where can I get free debt help?

Non-profit credit counselling agencies give free, confidential advice, and may offer a debt management program with your creditors. The Financial Consumer Agency of Canada also has free tools and guides. It's worth speaking to one of them before paying anyone.

What are my options?

They include talking to your creditors, a debt management program through a credit counselling agency, debt consolidation, a consumer proposal, and in the most serious cases bankruptcy. Which suits you depends on how much you owe, your income, your assets and your circumstances.

What is a debt management program?

A non-profit credit counselling agency negotiates with your creditors on your behalf, and you make one monthly payment that the agency shares out. Creditors often agree to reduce or stop interest, but you usually repay the full balance. Ask about fees and what it does to your credit report.

What is debt consolidation?

It means combining several debts into one, often with a single payment. It can make payments simpler, but a longer term or higher rate can cost more overall, so compare the total cost before you agree.

What is a consumer proposal?

It's a formal agreement, filed by a licensed insolvency trustee, where you offer your creditors less than you owe, usually over up to five years. It stops most collection action and is a legal process under federal law. It has fees, and it is recorded on your credit report. Make sure you understand it before you sign.

What is bankruptcy?

It's a formal process, also filed through a licensed insolvency trustee, that can release you from most debts. For a first bankruptcy it often lasts nine to 21 months, but it has serious consequences for your assets, your credit report and some jobs. It's usually a last resort.

What is a debt settlement company, and should I use one?

Some companies offer to negotiate with your creditors to settle for less. Fees can be high, there is no guarantee creditors will agree, and your credit may suffer while you stop paying. Several provinces regulate these businesses and restrict fees charged upfront. Be careful, and compare with the free options.

Can creditors keep contacting me?

There are provincial rules about how collection agencies can contact you. If you feel harassed, your provincial consumer protection office can explain your rights, and a counsellor or trustee can help.

How do I check that someone is legitimate?

Only a licensed insolvency trustee can file a consumer proposal or bankruptcy, and you can check on the Office of the Superintendent of Bankruptcy's website. Credit counselling agencies should be non-profit and accredited, for example through Credit Counselling Canada. Be wary of ads that promise to wipe out your debts.

Should I pay upfront fees?

Be very careful. Never pay large fees before you understand exactly what you'll get. Ask for all costs in writing, and compare them with the free options.

What will it do to my credit report?

Most debt solutions are recorded on your credit report and can make it harder to borrow for a time. A free counsellor can explain what to expect for each option.

What if something goes wrong?

Complain to the firm first. If you're not happy with the answer, you can contact your provincial consumer protection office, and the Office of the Superintendent of Bankruptcy about a trustee. These services are free to use.

What should I have ready?

Roughly what you owe and to whom, your income and expenses, and your postal code. If you don't have everything, send the request anyway.

Is Namoye a debt adviser?

No. Namoye is a free matching service. It is not a debt adviser, lender or insolvency trustee, and it doesn't give financial or legal advice. Any advice or offer comes from the firm that contacts you.

Will several companies call me, and does it cost anything?

No to both. A verified professional contacts you, and Namoye is free for you.

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Namoye is a free matching service. It is not a debt adviser, lender or insolvency trustee, and it doesn't give financial or legal advice. Any advice or offer comes from the firm that contacts you. Free, confidential help is available from non-profit credit counsellors and from the Financial Consumer Agency of Canada. Only a licensed insolvency trustee can file a consumer proposal or a bankruptcy, and you can check one on the Office of the Superintendent of Bankruptcy's website.

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