Tell us about your business and what is not working with your technology. A verified IT provider who covers your postal code will get in touch to explain what managed IT includes, how pricing works and what to check, before you commit to a contract.
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Not every provider covers all of these. Ask exactly what the monthly fee includes.
Someone your staff can contact when something goes wrong.
Watching your systems and keeping software up to date.
Copying your data and being able to restore it.
Protecting accounts, devices and email from common threats.
Keeping your office network and connections working.
Setting up and removing people's access when they join or leave.
A fixed amount for each person who uses your systems.
A fixed amount for each computer or device.
One price for an agreed set of services.
Different levels of service at different prices.
Charged by the hour when something needs fixing.
One-off pieces of work quoted separately from the monthly fee.
Response and fix times, and what happens if they are missed.
A list, in writing.
And how I would get them back if I left.
And how that fits Canadian privacy law.
Length, notice, automatic renewal and any penalty.
References from a business like mine.
We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.
"Managed IT" can mean very different things. You hear exactly what is covered, what is extra and how problems get fixed.
How fast a provider responds, and how fast they fix things, should be written down. You hear what to ask for.
You can ask questions and compare, and nobody pushes you to sign on the spot.
It means a provider looks after your technology for a regular fee, instead of you calling someone when something breaks. It often covers a help desk, monitoring, updates, backups, security and advice. What is included varies, so ask for a list.
Common methods are a fee per user, a fee per device, a flat monthly amount, or a tiered plan, plus GST or HST. Some providers charge by the hour when something breaks. Namoye doesn't set prices. Ask what is covered by the monthly fee and what is charged on top.
It is a written commitment about how fast the provider responds and how fast they aim to fix different kinds of problems. Ask for it in writing, and what happens if it isn't met.
Many problems can be fixed remotely, and some need someone on site. Ask how the provider handles each, and whether on-site visits are included or charged separately.
You should. Ask who holds the administrator accounts and the records of your systems, and how you would get them if you left. Be cautious of a provider who won't tell you.
If you handle personal information, the federal PIPEDA law or provincial privacy laws apply to most businesses, and Quebec's Law 25 has stricter rules. Your IT provider will often handle that data for you. Ask where your data is stored, including whether it leaves Canada, who can access it, and how the provider helps you meet your duties, including breach reporting. Check the details with a qualified adviser if you are unsure.
Some businesses and public bodies prefer or are required to keep data in Canada, and some provinces restrict where certain health or government data can be stored. Ask the provider where your data and backups are held, and which laws apply to them.
Projects such as moving offices, big upgrades and new hardware are often quoted separately. Ask what counts as a project and how it would be priced.
The length, how to end it and what that costs, how prices can change, what is excluded, and how the provider helps you move to someone else. Be wary of long contracts with heavy penalties for leaving and automatic renewals you could miss.
Raise it with the provider first, in writing. If you've had a privacy breach, you may have to report it to the Office of the Privacy Commissioner or your provincial regulator and notify affected people. The Canadian Centre for Cyber Security offers guidance for serious incidents.
How many people use computers in your business, what systems and software you use, what problems you have, and your postal code. If you don't have everything, send the request anyway.
No. Namoye is a free matching service. It doesn't provide IT support. Any proposal or quote comes from the company that contacts you.
No to both. A verified provider contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not an IT provider, supplier or consultant, and it doesn't give technical, legal or compliance advice. Any proposal or quote comes from the company that contacts you. Read any contract carefully, and ask for references, before you sign.
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