Tell us about your business and how you use the phone today. A verified phone systems provider who covers your postal code will get in touch to explain what VoIP offers, how it is priced and what to check, before you sign a contract.
A verified professional will get in touch.
Features differ by provider and plan. Ask for what you get at each price.
A menu that sends callers to the right person or team.
Sending calls to several people or to a mobile phone.
Receiving messages where you already work.
Making and taking business calls away from a desk phone.
Recording calls where it is lawful and you have told people.
Some plans include them, and some are separate.
Enough speed and reliability for the number of calls you make.
A registered address for each location people call from.
How long the transfer takes, and what happens during it.
What happens to calls if the internet or power fails.
Desk phones, headsets and whether you need to buy them.
How people away from the office get set up and registered.
Per user, plus GST or HST, fees and extras, in writing.
And how addresses are registered and kept up to date.
How long it takes and when to cancel my old service.
How calls are handled and how I am told.
And can I use the phones I have?
Length, notice, automatic renewal and any penalty.
We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.
Moving to internet phones changes how calls are routed and what features you get. You hear what that means for your business.
Emergency calling, keeping your numbers and call quality all need checking. You hear the questions to ask.
You can ask questions and compare, and nobody pushes you to sign on the spot.
Traditional copper phone lines are being phased out in parts of Canada, and equipment that depends on them is getting harder and costlier to maintain, so many businesses are switching to phones that run over the internet. Ask any provider how they would handle your existing lines and equipment.
It sends calls over the internet rather than traditional phone lines. Many are hosted by the provider, so you don't need your own phone equipment on site. You use desk phones, computers or mobile apps.
Commonly an auto-attendant greeting, call routing to the right person, voicemail sent to email, a mobile app, call recording and video meetings. Features and limits vary by provider and plan, so ask for what is included.
Usually a monthly fee per user, plus any extras, plus GST or HST. Namoye doesn't set prices. Ask for the full cost in writing, including phones, set-up, and charges for long-distance and international calls.
Usually yes, through a process called number portability. It takes time, so don't cancel your old service until the provider confirms the transfer date. Ask how long it takes and what happens to calls in the meantime.
Providers must let customers call 911, but a VoIP phone needs a registered address so that help is sent to the right place. Ask how the provider handles it, especially if people work from several locations or at home, and test it as advised.
Calls need an internet connection and often power, so ask what happens during an outage, such as calls forwarding to mobile phones. Ask how much bandwidth the system needs and whether your connection is enough.
In Canada, at least one party generally must consent to a recording, and privacy laws and provincial rules can require you to tell people you are recording them. Ask the provider what is built in, and check the rules that apply to your business with a qualified adviser.
If you make marketing calls, rules apply, including the National Do Not Call List and, for telemarketing, restrictions on calling hours and identification. Ask the provider how their system helps you stay compliant.
The length, how to end it and what that costs, how prices can change, what equipment you must buy, and the terms for moving to another provider. Be wary of long contracts with heavy penalties for leaving and automatic renewals you could miss.
Complain to the provider first. If you aren't happy with the answer, a small business can take a complaint about a telecommunications service to the Commission for Complaints for Telecom-television Services, which is free to use, if the provider takes part in it.
How many people need phones, whether you want to keep your numbers, whether people work remotely, and your postal code. If you don't have everything, send the request anyway.
No. Namoye is a free matching service. It doesn't provide phone service. Any proposal or quote comes from the company that contacts you.
No to both. A verified provider contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not a phone provider, supplier or consultant. Any proposal or quote comes from the company that contacts you. Read any contract carefully, and check how emergency calling and number transfers work, before you sign.
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