Tell us what's going wrong or what you want fitted. A verified plumber who covers your postal code will get in touch to talk it through, so you know what to expect before anyone turns up.
A verified professional will get in touch.
Some are quick repairs and some are major work. Telling us which helps us match you correctly.
Water where it shouldn't be. These are time-sensitive, so say it is urgent and turn off the main valve if you can.
Winter freezes that can split pipes. Thaw slowly, never with a flame, and call early.
A slow sink is one problem and a backed-up drain is another. The cause decides the fix.
Repairs and replacement for tank, tankless, gas and electric models.
Repairs and replacements that are small jobs but still need the right part and a clean fit.
Protecting a basement from flooding and sewer backup.
Ask for the licence number and proof of insurance, then check them with your provincial regulator.
A quote is a fixed price. An estimate can change. Know which you are being given.
Parts, labour, service call fee and cleaning up, itemized in writing.
And who arranges it.
Hidden problems are common. Ask how extra work is approved and priced before it happens.
Ask what is covered, for how long, and who to contact if something goes wrong.
You need someone quickly and want to know what to do in the meantime.
You have tried the usual fixes and want to know what is really wrong.
You are deciding between a repair and a replacement.
You want to know about a sump pump or a backwater valve.
A kitchen or bathroom project needs the pipework moved or updated.
Another plumber gave you a big number and you want to understand it.
We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.
A blocked drain, a water heater and a re-pipe are different jobs, and gas work needs its own licence. You hear from someone who does the one you described.
Tell us it can't wait and we pass that on, so the plumber who contacts you knows to move quickly.
You can ask questions, get an idea of how the job would go, and decide afterwards.
Turn off the water at the main shut-off valve, which is usually where the water line enters your home, often in the basement or utility room, and switch off electricity near any standing water if it's safe to do so. If anyone is in danger, call 911. Then send a request here and mark it urgent.
Don't use open flames or switches. Open windows and doors, leave the building, and call 911 and your gas utility's emergency line from outside. Don't wait to send a request.
Turn off the water at the main valve, open the affected tap, and warm the pipe slowly with a hair dryer or heating pad. Never use an open flame. If a pipe has split, or you can't reach it, call a plumber right away and mark it urgent.
Plumbing and gas fitting are regulated by each province and territory, and in most places the work must be done by a licensed or certified plumber or gas fitter. Ask for the licence number and check it with your provincial regulator, and ask for proof of insurance.
It depends on the job, how easy the pipes are to reach and where you live. Namoye doesn't set prices. Ask for a written quote or estimate, and what it includes, such as parts and any service call fee.
Some plumbing work, such as new fixtures, moving pipes or water heater installation, needs a permit and inspection from your municipality. Ask the plumber what applies to your job and who arranges it.
It depends on where the blockage is. Generally you are responsible for the pipes on your property, and the municipality for the main sewer and water lines in the street. Some municipalities share responsibility for the connection, so check with yours before you pay for work.
Yes. Tell us in the message box whether it's a repair or a replacement, whether it is gas, electric or a tankless model, and its make and age if you know them. If it's a rental heater, check the contract and cancellation terms before replacing it.
Older homes can have lead water service lines or pipes. If your home was built before the 1960s or 1970s, ask your municipality or a plumber how to check, and about testing your water.
It depends on the plumber's schedule and how urgent the job is. Mark it urgent and say when you're free.
What's happening and where in the house, when it started, anything you've already tried, and your postal code. Photos help if the plumber asks for them.
No. Namoye is a free matching service. It doesn't do the work or guarantee it. The plumber who contacts you is responsible for the job and the quote.
No to both. A verified plumber contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not a tradesperson or contractor and doesn't do, price or guarantee the work. Any quote comes from the tradesperson who contacts you. Check their licence, insurance and references with your province's licensing body before work starts. If you smell gas, leave the building and call 911 and your gas utility.
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