Tell us what happened and mark it urgent if it can't wait. A verified restoration contractor who covers your postal code will get in touch to talk through the drying and repairs, and what to do in the meantime.
A verified professional will get in touch.
If anyone is in danger, call 911 first.
If it is safe, turn off the water at the main shut-off valve or the appliance.
Switch off electricity to wet areas at the breaker panel from a dry spot. Stay out of rooms with standing water near outlets.
Record the damage and the damaged items before you move or throw anything away.
Report the damage early and ask what they need from you. Keep damaged items if they may want to see them.
Lift valuables, papers and electronics out of the wet area if it is safe to do so.
Open windows if the weather allows. Professional drying is still needed for anything that has soaked in.
Sudden or slow leaks, including inside walls, ceilings and under floors, and winter freeze-ups.
Washing machines, dishwashers, water heaters and tanks that leak or overflow.
Water that comes in through floors, walls or window wells after heavy rain or thaw.
A serious health risk. These need professional handling, not a home clean-up.
Water that comes in from above and soaks insulation, ceilings and walls.
Growth that follows damp conditions, which needs the moisture problem fixed first.
Ask for proof of insurance, a workers' compensation clearance and relevant training, and check them yourself.
Ask what will be done, in which rooms, and how the price is worked out.
Read every form, especially any that passes your insurance payment to the contractor.
Ask how they monitor moisture and how they will record that the job is finished.
Find out whether repairs are included, or a separate contract.
Ask what they send the insurer, and remember the insurer makes the decision.
We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.
Water damage gets worse with time. Tell us it can't wait and we pass that on, so the contractor who contacts you knows to move quickly.
A burst pipe, a flood from outside and a sewer backup are different jobs. You hear from someone who handles the one you described.
You can ask questions and understand the scope before agreeing to anything.
If anyone is in danger, call 911. Otherwise, if it's safe, turn off the water at the main shut-off valve and switch off electricity to wet areas at the breaker panel from a dry spot. Don't use electrical appliances near standing water. Then send a request here and mark it urgent.
Yes, as soon as you can. Many home insurance policies set out how water damage must be handled, and some require you to use the insurer's approved contractors. Ask what your policy says before you agree to any work, and keep every receipt.
It depends on your policy and what caused the damage. A sudden burst pipe is often treated differently from a slow leak, sewer backup or overland flooding, and these may be separate coverages or optional extras. The insurer decides on the claim, not the contractor, so ask before you assume it will pay.
These are common in Canada, especially with heavy rain and spring thaw. Sewer backup and overland flood are often optional coverages, so check what you have. Contaminated water carries health risks, so don't clean it up yourself, and tell the contractor.
It can begin to grow within a day or two in damp conditions, which is why drying quickly matters. Ask the contractor how and how fast they would dry the property.
Usually they remove standing water, dry the structure with fans and dehumidifiers, check moisture levels as they go, and clean and treat affected areas. Rebuilding or repainting afterwards is sometimes a separate job, so ask who does what.
It depends on how much water, how long it has been there, what is affected and the type of water. Namoye doesn't set prices. Ask for a written scope and estimate, and read anything you are asked to sign, including any form that passes your insurance payment to the contractor.
Older homes can contain asbestos in materials such as vermiculite insulation or some flooring, and disturbing them during drying and demolition can release it. If your home is older, tell the contractor and ask how they would test and handle it.
If a pipe or fitting failed, a licensed plumber needs to fix the source, and a restoration contractor dries the damage. Ask who coordinates the two.
Insurance, relevant training for drying and mould work, a workers' compensation clearance, and a licence where your province requires one for any building or plumbing work involved. Ask for proof, and check licences with your provincial regulator.
What happened and when, which rooms are affected, whether the water has been stopped, whether you have contacted your insurer, and your postal code. Photos help.
No. Namoye is a free matching service. It doesn't do the work, price it or guarantee it. The contractor who contacts you is responsible for the job and the quote.
No to both. A verified contractor contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not a restoration contractor and doesn't do, price or guarantee the work. Any quote comes from the contractor who contacts you. Check their licence, insurance and references before work starts. In an emergency call 911.
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