Tell us who needs support and what kind of help is needed. A verified care professional who covers your postal code will get in touch to talk through the options, from help at home to a care home, how it can be paid for and what to ask before you decide.
A verified professional will get in touch.
You don't need to know which one yet. Describe the situation, and a professional can help narrow it down.
Support with things like washing, dressing, meals and getting around, from a visiting carer.
A carer who lives in the home and provides day and night support.
Private housing with meals and some support, paid by the resident.
24-hour nursing and personal care, mostly publicly funded with a resident co-payment.
Specialist support for people living with dementia, at home or in a care home.
Short-term care that gives the main carer a break.
Personal care, medication, mobility, meals, company.
Conditions that need nursing or monitoring, as advised by their doctor.
Falls, wandering, being alone for long periods.
Staying at home, or moving, and how they feel about it.
Who can help, how much, and for how long.
What is available from the province, and what must be paid privately.
Read the full report from the provincial regulator, not just the headline.
Screening, training and supervision.
Exactly what help is included and what costs extra.
Ask what triggers an increase and how much notice you get.
Who to call, what happens, and how family is kept informed.
How to end it, and under what circumstances the provider can.
We'd rather connect you with the right provider once than flood your inbox with a dozen you'll never call back.
Help with daily tasks, nursing care and dementia support are different things. You hear what each involves and which fits the situation.
You get the questions worth asking about staff, safety, inspections and contracts, before you visit or sign.
This is a big decision. You can ask questions and compare, and nobody pushes you to choose on the spot.
They include help at home with daily tasks, live-in care, retirement residences that provide housing and some support, assisted living, long-term care homes that provide 24-hour nursing and personal care, specialist dementia care and short-term respite care. Which fits depends on the person's needs, and their doctor or a provincial care assessment can help work that out.
Contact your provincial or regional home and community care service, such as Home and Community Care Support Services in Ontario or the health authority in your province. A care coordinator assesses what help is needed and what publicly funded services the person may qualify for. You can also arrange and pay for care privately without one.
It depends on the province, the type of care and the person's finances. Publicly funded home care and long-term care homes are provided through provincial programs, and long-term care residents usually pay a set co-payment, with help for those with low incomes. Retirement residences and private home care are usually paid for privately. Ask your province what applies.
Federal and provincial tax credits, such as the Disability Tax Credit and the medical expense credit, and benefits for caregivers may help families. Eligibility depends on circumstances, so ask an accountant or the Canada Revenue Agency, and check what your province offers.
A retirement residence is private housing for seniors, with services such as meals and some support, paid by the resident. A long-term care home provides 24-hour nursing and personal care for people with higher needs, and is mostly publicly funded with a resident co-payment. Waitlists for long-term care can be long.
Care homes and many care providers are inspected and licensed by the province, and the inspection reports are often public. Ask for the latest report, and look at complaints and inspection history, not just the brochure.
Ask how staff are recruited, screened and trained, how many people each carer looks after, what happens in an emergency, and how the provider keeps the family informed.
Read everything before signing. Ask what is included, how and when fees can rise, what happens if needs increase, and the notice for ending the agreement. Consider getting independent advice, and be wary of pressure to decide quickly.
Say so in your request, and speak to the hospital's discharge planner or social worker, who can arrange short-term support. Try not to be rushed into a long-term choice during a crisis if there is a short-term alternative.
Wherever possible, include them in the conversation and in visits. Their wishes about where they live and who helps them matter, and powers of attorney and advance care planning documents may be needed.
Raise it with the provider first. If it isn't resolved, you can complain to the province's regulator or ombudsman for care homes, and to the Residents' Council or the home's management in a care home. Keep notes and dates.
Who needs support, what kind of help is needed, whether it is urgent, and your postal code. If you don't have everything, send the request anyway.
No. Namoye is a free matching service. It doesn't provide care, assess care needs or give medical advice. The provider who contacts you is responsible for their advice and their quote.
No to both. A verified provider contacts you, and Namoye is free for you.
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Namoye is a free matching service. It is not a care provider or healthcare provider and doesn't give medical advice or assess anyone's care needs. Any advice or quote comes from the provider that contacts you. In an emergency call 911. In most provinces you can call 811 for free health advice from a nurse.
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